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Residential Rentals

Resident Satisfaction Survey

Introduction
Thank you for taking the time to respond to this survey. As we strive to continually provide you with outstanding service and best product in the area, we look to you for some feedback on our performance. Your answers will help us improve our service and more closely cater to your needs.
Where do you live?
Name: Phone:
Address: Email:
Our Product
 
Please Rate the Following (scale1 (low) to 5 (high))
 How are we doing? Importance to you?
      1 2 3 4 5 n/a   1 2 3 4 5
1.
 Overall appearance of the community?      
 
2.
 Condition of your apartment/townhome when moving in?      
 
3.
 If you have rented a furnished unit, how is the quality & appearance of the furniture?    
 
4.
 How is the cleanliness/appearance of the hallways?    
 
5.
 How is the overall appearance and functionality of the following:  
  • Laudry
    		•     
  • Storage
    		•     
  • Pool
    		•    
  • Tennis
    		•     
  • Exercise Room
    		•     
  • Amenity Room
    		•     
  • Other
    		•      
     
    6.
    		 How is the landscaping in your community?    
     
    Our Customer Service
      How are we doing? Importance to you?
          1 2 3 4 5 n/a   1 2 3 4 5 n/a
    1.
    		 How was the experience with the rental consultant?    
     
    2.
    		 How would you rate the service received by CLV Group Corporate leasing or management staff?    
     
    3.
    		 How is the service you receive from the apartment community staff:    
     
    4.
    		 How is the maintenance quality and responiveness?    
     
    Safety & Peace of Mind
        How are we doing? Importance to you?
          1 2 3 4 5 n/a   1 2 3 4 5
    1.
    		 How satisfied are you with the level of property security at your building?    
     
    3.
    		 How satisfied are you with your neighbours?      
     
    Your Decision Making Process
       
    1.
    		 What initially made you decided to phone CLV Group as an option for your next home? (multi-select)
      Advertisement
      Referral
      Drive by Signage
      Word of Mouth
      Other
       
    2.
    		 What feature(s) helped you decided to rent at CLV Group? (multi-select)
      Locations
      Price
      Services
      Quality
      Other
       
    3.
    		 Would you recommend us to others?
      Yes
      Maybe
      No
       
    4.
    		 Are you aware we offer pre-authorized payment?
      Yes
      No
       
    Comments?
     
     
     
     
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